1. What is desh rang?
Ans: desh rang is a banglalink prepaid product mainly based on on-net and SMS loving customers.
2. Why will I buy desh rang?
Ans: You will buy desh rang for the following competitive reasons:
If you need to make more calls to banglalink number in peak and off peak
If you need to talk a number at very low rate
If you are heavy SMS user
3. Why will I buy desh?
Ans: If you want to talk to any network (specially other network) at any time at lower rate, if you make more calls to mass, desh is the ideal package for you
4. Can I buy desh rang SIM from market?
Ans: Yes, desh rang SIM is available in the market.
5. How customers will get desh rang prepaid package?
Ans: New customers can buy desh rang SIM from the market. Also, existing customers can migrate to desh rang writing "DR" and sending to 210.
6. How long can it take to migrate to desh rang?
Ans: 48 hours after receiving migration processing request
7. What will happen during these 48 hours?
Ans: Customers will enjoy existing package's tariff plan & features. After 48 hours of successful migration, customers will enjoy new package's tariff plan & features
8. What is post - migration effect from desh/LF to desh rang?
Ans: When customers will be migrated to desh rang successfully,
His/her all below things will remain the same
Language setting
Validity
Balance
Bonus (if applicable) with same validity to be used the bonus
The below things will change:
Tariff
FnF numbers will be deleted- new FnF number should be re-set
Bonus on recharge (if regular customer migrates to new desh rang)
9. How much will customers charged for migration?
Ans: It is free.
10. What is the charge of sending SMS to 210?
Ans: Free
11. Can customers enjoy M2M/standard connection facility in desh rang?
Ans: Yes, both M2M & standard connections is available in desh rang
12. If one customer, enjoying banglalink prepaid M2M connection, migrate to desh rang, what will happen with his/her connectivity?
Ans: S/he will remain M2M customer even after migrating to desh rang. They can migrate to desh rang standard connection by typing "MTS/mts" and sending to 210
13. What will happen with FnF number/s after migrating to desh rang?
Ans: All the off-net FnF numbers (if any) will be deleted and on-net FnF numbers will remain the same. desh rang customers can add maximum 4 on-net FnF numbers.
14. How many times the FnF number can be deleted /changed for free?
Ans: 4 times per year and after that changing or deleting charge will apply (Tk. 25)
15. What will be the tariff plan for desh rang?
Ans: The tariff plan for desh rang is below:
* 60 sec pulse will apply for calls to any banglalink number 12 am to 9 am, to banglalink FnF numbers 24 hours and calls to other operators' numbers. For any other calls, 30 sec. pulse will apply.
16. What will happen to free airtime with new connections after migrating to desh rang?
Ans: After migrating to desh rang, free airtime with new connections will remain the same with same conditions
17. What will happen if a Regular customer migrates to desh rang having 'bonus on recharge' balance in his/her account?
Ans: Balance will not be transferred as 'bonus on recharge' is not a feature of desh rang
18. What will happen if a desh/LF customer migrates to desh rang and s/he has bonus minutes on incoming balance in his/her account?
Ans: Bonus will carry over
19. What will happen with the VAS related tariff in desh rang?
Ans: desh VAS tariff will apply on new desh rang as well including charge to 121, 212, and 01911310900
20. What promotions are offering in desh rang?
Ans: desh rang customers are enjoying life time validity, BTCL incoming, E-ISD facility, Call back etc
21. How can I be benefited with the package?
Ans: You can make all your surroundings with banglalink desh rang package and make call within yourselves at the lowest rate and save your money
22. What is the connection price of new desh rang?
Ans:
Tk. 450 (M2M) - with Tk. 45 talk time (Tk. 20 pre-loaded and Tk. 25 based on cumulative recharge of Tk. 50 in one month)
Tk. 499 (standard with T&T incoming FREE) - with Tk. 45 talk time (Tk. 20 pre-loaded and Tk. 25 based on cumulative recharge of Tk. 50 in one month)
