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international roaming
Enjoy worldwide coverage with banglalink International roaming. banglalink International Roaming allows its enterprise personal and corporate customers to use their own mobile phone and Banglalink SIM Card when traveling overseas. You can now enjoy the roaming service with your banglalink SIM Card in 133 countries in Asia, America, Europe, Australia and Africa.
To see where you can roam with your banglalink mobile please click here.
benefits of banglalink International Roaming
One number worldwide
By dialing your banglalink mobile number, your friends, family or business contacts can reach you irrespective of where you are - be it in Bangladesh, USA, Germany, or in Saudi Arabia.
Useful information on your fingertips
Just send an SMS to 7626 writing any country name to get roaming partner information along with call rates. You will also find this information on the banglalink international roaming user guide.
No monthly charge (no use, no Bill)
There is no additional monthly charge for becoming a roaming customer
Free itemized bill
If you are a roaming customer then you get free itemized bill for your roaming usage.
requirements for availing international roaming
For enterprise personal users
1. A banglalink enterprise personal connection (excluding Call & Control) with ISD facility.
2. International Credit Card (e.g. VISA, MasterCard etc with at least 3 months validity period) to pay security deposit and roaming bills. We have ongoing promotion with United Commercial Bank Ltd. so that you can avail an International Credit card easily. Contact banglalink customer care for details.
3. Proof of Nationality (e.g. Passport, Voter ID card, Driving License etc.)
For enterprise corporate users
Please contact your Key Account Executive for details.
security deposit for international roaming
For enterprise personal users: 15,000 Taka equivalent USD
For enterprise corporate users: No deposit required.
You will have to pay this security deposit through your International Credit Card. This amount is fully refundable upon deactivating International Roaming Service.
Procedure for availing International Roaming
1. Gather all the required documents.
2. Walk into our customer care centre.
3. Pay your roaming deposit through your International Credit Card,
4. Request our Customer Care with the Roaming Deposit Slip and required documents to activate International Roaming in your banglalink number, and
5. Set yourself free to roam with over 335 networks in 133 countries.
You will receive a new SIM card free of cost that will allow you to roam all over the world.
selecting correct network
In most of the countries you just have to switch on your handset. The handset will automatically select a partner network within 3-5 minutes although we recommend selecting a network manually since this will be faster. The steps you need to follow for selecting a network manually are-
1. Select 'Menu'
2. Choose 'Settings'
3. Select 'Phone Settings' or 'Network Settings'
4. Select 'Network Selection',
5. Select 'Manual'
6. The Handset will display a list of available networks.
7. Select any network which is not listed as Forbidden.
8. Once the network name is displayed on your handset screen, your phone is ready for roaming.
Note: This process may vary depending on the model of your handset. See the handset manual or ask banglalink Customer Care for assistance.
In some countries, you may need to activate PIN code request and use special PIN code (11234) or select "Roam" from the Banglalink SIM Menu (Menu). Please call our helpline for assistance in using the STK.
after returning to Bangladesh
If you have activated the PIN code request or used the SIM menu while abroad, please use "1234" as the PIN code or select "menu->banglalink->roaming->Banglalink" from the SIM Menu after returning to Bangladesh.
This is very important.
making Calls and sending SMS while roaming
Call to a mobile phone of the visiting country
Dial the desired mobile number
Example: to call a mobile number (0123456789) of UK while in UK, dial 0123456789
Call to a fixed phone of the visiting country
Dial <0> <Area code> <Phone number>
Example: To call a fixed UK (1234567890 ) while in the UK, you have to dial 0201234567890
Here, 20 is the Area Code, and 1234567890 is the phone number
Call back to Bangladesh
To call a T&T number in Dhaka, Bangladesh, please dial <+8802><T&T phone no.>
Example: To call a local number (9888370) while in the UK, you have to dial +88029888370
Here, '+' is International Access Code, 880 is Country Code, 2 is Area/NWD code for Dhaka, and
9888370 is the phone number.
To call a mobile in Bangladesh, please dial <+880><mobile no (Omit the leading zero of mobile no.)>
Example: To call a Bangladesh mobile (01191304122) while in UK, you should dial +8801911304122
To call any country
please dial <+><Country Code><Phone no. (Omit the leading zero if the destination is a mobile)>
For a list of ISD codes and Dialing instructions, visit www.numberingplans.com
send SMS while roaming
To send SMS, write the message and send to the destination number (in international format).
The destination number should be written as <+><Country Code><Mobile no (Omit the leading zero of the mobile no)>
Example:
Destination Country: Bangladesh (Country Code: 880)
Destination Mobile number: 01911123456
Send the SMS to: +8801911123456
call charges while roaming
The tariff while roaming abroad depends on the operator with which you are roaming. Please send an SMS to 7626 writing the country name to get call charges information. Also you will find the roaming call charges in the banglalink roaming pocket user guide.
Please note that when you receive any call while roaming abroad, the call is actually forwarded from Bangladesh to the country of visit. So for any incoming call, you will be charged banglalink Local Airtime Charges + BTTB International call charge (from Bangladesh to country of visit). This forwarded ISD call will appear in your local bill.
paying my roaming bill
You will receive a separate roaming bill if you have used the service in that month. To pay your bill:
- Simply walk in to our customer care centre, present your International Credit Card and pay your bill.
or
- Send a representative with a signed authorization specifying (a) payable amount, (b) corresponding bill month and mentioning (c) Credit Card number, (d) your original roaming bill copy, and (e) both side photocopy of the Credit Card.
or
- If you sign the Auto Debit Instruction, your roaming bill will be automatically paid from your International Credit Card. You do not need to come personally or send any representative for paying your roaming bill.
credit limit for roaming usage
Credit Limit for International Roaming usage is the same amount which the customer paid as security deposit. Customer will receive an alert when their usage reaches near their credit limit. Roaming deposit will be treated separately and cannot be adjusted to local deposit.
deactivating banglalink international roaming
If you wish to deactivate your Roaming service, you need to do the following:
- Apply to Customer Care with photocopy of original SAF (Subscriber Application Form) and the original security deposit slip.
- Roaming service will be de-activated after signature verification. Refund/adjustment of Security Deposit is subject to availability of International Roaming bill/usage from the roaming partners and may be delayed up to 60 days.
- You may apply to refund Security Deposit for International Roaming after disbursement of total roaming bills. Roaming deposit amount is also adjustable with the amount of due roaming bills.
- You will continue to enjoy all other facilities (e.g. ISD) after deactivating International roaming.
- For corporate users, please dial corporate hotline 122 for details.
Check before you go abroad
1. Don't forget to take the International Roaming Pocket User Guide (Provided by banglalink)
2. Your connection is active and there is no unwanted call restriction or forwarding activated.
3. Your outstanding bills are paid and also you have sufficient deposit/balance in your account to cover your usage for an uninterrupted service while roaming.
4. You have the updated Roaming Partner list. Please send an SMS to 7626 writing the name of the country to check the roaming partners and cost before leaving.
5. Take a compatible handset for the visiting network. Generally, roaming customers may use a dual band (GSM 900/1800) handset while roaming abroad. But, in North & South America please use a tri-band (GSM900/1800/1900) handset. For roaming with Nextel USA, roamers will have to use special handset which can be bought or rented from NEXTEL us sales centers.
6. Take your mobile phone charger. Foreign countries have different electricity plug configurations so determine before you leave what type of AC adaptor you require for your mobile phone charger.
Useful tips
Save Customer Care numbers
Save the Customer Care number +880 191 304 122 or +880 2 988 8370 in your mobile phone in case you need assistance from abroad.
banglalink fax number +880 2 986 2607, and
Roaming support e-mail address: ir@banglalinkgsm.com
Save phone numbers in international format
We recommend that you store phone numbers in the phone book or handset memory as per international format; e.g. +880 2 988xxxx. In this way you can make your local or international calls unrestricted.
Remember to exclude the leading zero (0) of the area code. For example, with Bangladesh country code being 880, Dhaka area code being 02, Dhaka numbers are usually dialed as 02 988xxxx. So, when you call Dhaka number from UK, you should dial +880 2 988xxxx (omit the '0' in front of Dhaka area code '02').
Call Barring
From your handset, you can implement call barring for incoming/outgoing calls (if the roaming partner offers this service to its subscribers, and is as per roaming agreement).
Lost/Theft
In case of lost/theft phone, subscriber should immediately send a fax at +880 2 986 2607 stating "Suspend/Bar Request" with subscription particulars like name, billing address, mobile no. and valid signature. You may contact banglalink through Customer Care Hotline or E-mail in case of any difficulties.
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