be served with a smile

banglalink sales & care centre with a trained team strives to guarantee customer - oriented service aiming to satisfy the subscribers with proactive attitude and efficient solution. our customer care representative will serve you with pleasure.

banglalink sales & care centers

location	contact number	working hour
dhaka ccc (gulshan) rangs arcade ground floor, south side 153/a gulshan north avenue gulshan circle - 2	fax: 02-9862607	9 a.m. - 8 p.m. sunday - thursday 9 a.m. - 6 p.m. saturday 9 a.m. - 6 p.m. friday
dhaka ccc (motijheel) humayun court ground floor, 21 motijheel c/a dhaka - 1000	fax: 02-9563638
chittagong ccc forum central, ground floor 787/863, m.m. ali road golpahar circle chittagong-4000.	fax: 031- 638864
sylhet ccc khairun vabon, 1st floor mirboxtola chowhatta sylhet -3100	fax: 0821-2830446	9 a.m. - 6 p.m. saturday - thursday friday closed
rajshahi ccc 19a,cantonment road, ground floor uttara clinic more uposhahar rajshahi	fax: 0721-861322
khulna ccc 69, k.d.a. avenue, 1st floor khulna
bogra ccc plot # 8118, holding # 173 ward # 07, ground floor jaleswaritola kalibari more bogra-5800	fax: 051-51545
airport customer care arrival lounge hazrat shahjalal international airport, kurmitola dhaka.		24 hours / 7 days a week

subscribing to a new new connection

please follow the steps to subscribe a banglalink new connection:

1. please visit our sales & care centre/banglalink point.
2. fill up the banglalink subscription agreement form (saf). submit necessary documents and pay required fees and charges to collect sim card.
3. you should retain bank-in-slip or invoice for future reference. minimum 24 hours will be required to be connected post paid connection & pre-paid connection is pre-activated.

documents required to buy:

we would request you to submit the following documents for subscribing a banglalink connection:

• dully fill up new subscription agreement form/ registration form.
• valid identity card (voter id/ passport/btrc form b/others valid photo id)
• 2 (two) copy passport size photograph 
• copy of valid billing address proof. (e.g. utility bill copy-for post paid)
• copy of trade licensee/filled business form in case of company/ organization (for sme connection).

** require documents & type of valid photo id may change without any prior notice as per btrc/govt. instruction.

documents you receive after you subscribe:

• invoice / money receipt of respective package price 
• subscription agreement form (customer copy) 
• other if any

please preserve your received documents for future reference

** please note that subscriber age must be over 18 years.

 

sim replacement

sim replacement procedure:

in case of sim card is lost/ stolen (not found) or the sim card gets disabled or damaged for any reason, then the subscriber needs to purchase a new sim card against his/ her subscription from our nearest touch points by showing authenticity prove documents.

fee/charges: sim replacement fee- tk. 75

 

transfer of ownership (post paid only)

to transfer the ownership of a subscription, please follow the steps:

1. presence of both the transferor and transferee is required at any of our customer service centers with proper documents 
2. pay the applicable fee (if needs) at the authorized bank branches/customer care center using banglalink payment slip mentioning service no. and account no.

documents required for transferor ( 1st party):

• dully fill up transfer of subscription agreement form.
• physical sim. if not available then gd copy/ original saf copy (could be considered if physical sim is available)/ application in letterhead pad in case of company or organization.
• if 1st party is unavailable then an authorized person can execute the process on his behalf.

documents required for transferee ( 2nd party):

• dully fill up transfer of subscription agreement form. (only transferee part)
• dully fill up new subscription agreement form/registration form.
• valid identity card (voter id/ passport/ btrc form b/others valid photo id)
• 2 (two) copy passport size photograph attested by 1st party/application in letter head pad in case of company /organization
• sme identification of 2nd party/copy of trade licensee in case of company/ organization.
• copy of valid billing address proof. (e.g. utility bill copy)

fee/charges: sim tax is applicable.

** require documents & type of valid photo id may change without any prior notice as per btrc/govt. instruction.

 

change of address (post paid only)

banglalink customers can change their billing address. to change the billing address, please follow the steps:

1. fill in the prescribed form or write to us on a plain paper/ company letterhead pad with your valid signature mentioning name of the customers with mobile number, desired new billing address in details, old address and contract number
2. send the letter/form through fax or postal delivery or submit at the nearest sales & care centre.
3. change of address is subject to signature verification. signature should be same as provided on the subscription form. the letter/form shall be treated as rejected if the signature does not match or the information is found to be incorrect.

 

itemized bill

this service gives a post paid subscriber a detailed list of all chargeable number dialed, the date & time, duration and charge of calls upon your prescribed requisition. kindly give your requisition for itemized bill one month before the requested bill period. the usage /charges in the itemized bill are shown without calculating the 15%vat.

how to get an itemized bill:

1. please, pay the applicable fee in our authorized bank/customer care center on banglalink payment slip ticking in itemized bill. 
2. please visit our sales & care centre/banglalink point
3. fill in the prescribed form or write to us on plain paper/ company letterhead pad with your valid signature mentioning: 

• subscriber’s name & mobile number
• specify whether you require it for the last billing month or on a regular basis e.g. every month.

fee/charges: the charge of both each itemized bill on demand (for a particular month) and regular itemized bill is tk. 100

cancellation of regular itemized bill would come into effect from the following month’s bill after the cancellation request is received.

 

bill payment through credit card

for convenience, banglalink subscribers can make payment via credit card (master/ visa) at our customer care centers (currently option is available at dhaka & chittagong care center only).

 

package migration

please visit banglalink points or call 121 for information on package migration.

documents required for customer for migration:

1. original customer subscription agreement form (customer copy) / invoice copy 
2. 2 copy passport sized photograph 
3. passport/voter id/driving license/bank certificate/gun license/trade license 

fee/charges: please call our hotline 121 for migration fee.

** require documents & type of valid photo id may change without any prior notice as per btrc/govt. instruction.